Customer Service
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Customer Service – We are always here for you, whatever you need.

You want highest availability and productivity from your machinery. You'll find these qualities in our customer service and technical representatives. E.C.H. Will, Pemco and Kugler-Womako offer a full range of proactive services in support of your cut-size, folio-size or general paper converting equipment. By coordinating so well with our customers, we each benefit from continuous exchange of experience and ongoing improvement of our companies' tools and methods.

Service Support

Technical Service
Let us analyze your entire system to help increase uptime, improve product quality, increase output and evaluate your production metrics. See this section for your regional contact.

Training
As much as you benefit from today's automation levels, special training programs will benefit your company even more – through increased production, longer maintenance intervals, faster diagnoses, and greater worker motivation and job satisfaction.

Partner Program
Assure that your maintenance is as efficient as today's machines, with a coordinated maintenance program developed by our service and engineering  departments.

Relocation and Installation Project Management
Call us at the outset. We'll help assure a smooth, seamless transition – from planning to hand-over at the new location.

Service Solutions

Service Parts
We supply all our Service Parts to original specifications. We also support you in identifying the correct parts  and make them quickly available. In case of emergency, use our 24-hour hotline. We continually develop new technical solutions to keep your system up-to-date. Here, you can review what's new.

Upgrades / Modernizations – 
Technical Improvement Program (T.I.P.)

Machines and technology are constantly evolving. Use our pre-engineered solutions to keep your quality and capabilities high, and your investment low.

Rebuild / In-house Overhauling
Plan your overhauls before they're due. We'll help prescribe the best approach and speed the process, in-place, giving you maximum benefit with minimal downtime.

Consumables
We can be helpful in the procurement of consumable

Second hand machines
If you are looking for a second hand machine use our contact form. We are happy to help you.

Customer Service Helpdesk

North America 24 h
+1 920 458 2500

Worldwide 24 h
+49 7022 7002 111

E-Mail:  customerservice@kugler-womako.com